Below is an example email template that could be sent to individuals with recurring gifts in your old solution.
This email explains how to utilize the new giving link to set up the recurrence. It also includes a reminder to cancel the previous scheduled donation. Be sure to adjust the email to best fit your ministry and transition scenario.
Subject: We're changing the way we accept online giving contributions, and we need your help.
Dear [[Contributor's Name]],
We are making exciting changes to our church’s giving platform! Our new solution will offer you more giving features and will also reduce administrative work for our ministry.
While this allows new features and functionality for our church, it will require that recurring gifts be re-scheduled.
The updated online giving link on our website allows you to enter your recurring donation details through our new provider. Simply choose “give multiple times”, enter your frequency and information.
After entering your gift details through our new eGiving link, it’s important to ensure you aren’t doubling your donation. You’ll need to delete your scheduled gift with our old online giving site [[Insert Hyperlink to old giving program]]. Please complete these steps by [[MM DD,YYYY]] as we hope to transfer completely off our old system soon.
Your generous support is vital to our ministry. Thank you for taking a few moments to update your giving information. If you have any questions, please contact the church office at [[Organization Phone]].